Fees and payment terms

Plans are priced per active staff seat per month, in United States dollars, as shown on the Pricing page when you subscribe. Annual billing is available at a discount shown on that page. A seat is one active staff account. Guests who use the client portal, a signing link or a share link do not need a seat. The price shown on the Pricing page when you subscribe applies for your first term.

We bill in advance for each period, through our payments processor, to the card or payment method on the account. Seats added during a period are charged pro rata for the rest of it, and reductions take effect at the next renewal unless the Terms of Service say otherwise. The subscription renews automatically for the same period unless the administrator cancels before the renewal date.

Prices exclude value added tax, sales tax, withholding and similar taxes, which you must pay where they apply. If the law requires you to withhold tax, you must pay us an additional amount so that we receive the full price. We show tax separately on invoices where we charge it.

We may change prices for a renewal term by giving at least 30 days' notice before that renewal. If you do not agree, you may cancel before the renewal date. A price change does not affect a term already paid for.

If a payment fails, we will tell the administrator and try again. If an undisputed amount remains unpaid 14 days after we give written notice, we may suspend access until it is paid. We will not delete Your Content during suspension for non-payment for at least 30 days. You remain liable for fees for the suspended period.

If you believe an invoice is wrong, tell us in writing within 30 days of the invoice date, with details, and pay the undisputed part. We will review it promptly and fix any error.

The administrator can cancel at any time. Cancellation takes effect at the end of the period already paid, and you keep access until then. Fees already paid are not refundable, except: (a) where we end the terms other than for your breach, or you end them for our uncured material breach, in which case we refund fees for the period after ending, pro rata; (b) where the Terms of Service, the Data Processing Agreement or the law give a right to a refund; and (c) at our discretion in other cases. Nothing here limits any right you have that the law does not allow us to limit.

Write to support@olympuspay.co with your practice name and the invoice number.